In case the product bought from any Blackberrys/ Urban Exclusive Store is perceived to be defective by the customer, MCCPL offersreturn of the product at its discretion and subject to following policy terms:

  • Product should be original.
  • Customer to present the defective product at the same Blackberrys/ Urban Exclusive Store where it was bought from within 6 months from the date of purchase (as part of the GST regulation, unless there is an exception at MCCPL’s sole discretion).
  • In case the original invoice copy is not available, customer must present the productat the store ensuring the label (Tag/ Taffeta) is present on the product. The store authority will authenticate the purchase date and price paid from the barcode on the label.
  • Damage caused by accident, improper wash & care, natural break down of colour & material and regular wear & tear are not covered under this policy. The presented defective product will be accepted at the store only after Store Manager’s examining the defect.
  • Customer will be provided with an Exchange Form to fill. A copy of the form with reference number will be issued.
  • The product is then sent to the company head office for inspection. The process takes up to 10 working days.
  • The exchange will be considered on the exact amount paid by the customer for the defective product. In case of EOSS- the discounted MRP will be considered and not the actual MRP of the product.
  • The policy allows for only exchange if approved. Refund is not applicable.
  • For product damage caused by the customer, the Exchange Policy does not apply.
  • In case of approved defect from Product Assurance Team at MCCPL, the Store Manager will call the customer and invite for the exchange. Customer will receive a call to collect the product from the store. The inspection and decision from MCCPL will be final and binding.
  • When approved, a credit note will be issued to the customer. It will be valid for 90 days from the date of issue, after which it automatically expires.
  • The credit note can be redeemed against any merchandise of the similar value at the same Exclusive Store where it was issued.