Not satisfied with what you bought and want to exchange? Bring it to the Blackberrys/ Urban store within 21 days and exchange it with any other product of your choice.


  • Product can be exchanged within 21 Days from the date of purchase at any Blackberrys/ Urban Exclusive Store in the same state from where it was purchased.
  • If the purchase is done from Large Format Retail Stores, Shop in Shops or MBOs- Exclusive Stores will not be able to accept the request; however the customer can try at their facility.
  • The returned product should be original, unaltered, unmodified and in a saleable condition with its original tag and label attached. If product is worn/ washed or has the tag/label removed, it will not qualify for exchange.
  • Product with the original invoice at the billing counter of the storebe presented at the time of exchange.
  • The policy allows for only exchange. Refund is not applicable.
  • Policy is not applicable on accessories and innerwear.
  • Exchange to be done against any product with same or higher value. In case of a higher value product selected, the difference in value be paid by the customer at the time of billing of the exchanged product.
  • If customer is not able to find the right size/ colour/ product at the time of exchange, a credit note based on the returned product’s selling price will be issued.
  • The credit note will be valid for 90 days from the date of issue, after which it automatically expires. Customer is suggested to redeem the amount within the issued span of time.
  • Customer can redeem partial amount of the credit note. In this case, store will issue another credit note with the balance amount. This will be valid for another 90 days from the date of issue.
  • The credit note can be used to purchase any item of assigned value from any Exclusive store across India.
  • Exchange policy is not applicable on discounted products, purchases done during EOSS and promotions. However, credit note can be redeemed against purchasing any product in the store, including the promotional/ discounted product.